OUR STORE POLICIES
Things You Need to Know
We founded Mr Prickles Australia with one goal in mind: providing our customers with a fair, rewarding and enjoyable gardening experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you have any further questions.
TERMS AND CONDITIONS
Introduction
These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.
This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.
Intellectual Property Rights
Other than content you own, which you may have opted to include on this Website, under these Terms, Mr Prickles and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website,
Restrictions
You are expressly and emphatically restricted from all of the following:
publishing any Website material in any media;
selling, sublicensing and/or otherwise commercializing any Website material;
publicly performing and/or showing any Website material;
using this Website in any way that is, or may be, damaging to this Website;
using this Website in any way that impacts user access to this Website;using this
Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website; using this Website to engage in any advertising or marketing;
Certain areas of this Website are restricted from access by you and Mr Prickles may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.
Your Content
In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Mr Prickles a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be infringing on any third party’s rights. Mr Prickles reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.
No warranties
This Website is provided “as is,” with all faults, and Mr Prickles makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.
Limitation of liability
In no event shall Mr Prickles, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Mr Prickles, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website
Indemnification
You hereby indemnify to the fullest extent Mr Prickles from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.
Severability
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
Mr Prickles is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.
Assignment
Mr Prickles shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
Entire Agreement
These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Mr Prickles and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.
Governing Law & Jurisdiction
you submit to the non-exclusive jurisdiction of the state and federal courts located in Australia for the resolution of any disputes.
OUR SHIPPING POLICY
How It Works
We post out on Mondays and Tuesdays each week. Orders placed after Midday Monday will be posted the following week.
Merchandise orders are posted by dropship companies and are made to order so they may take upto two weeks before postage is sent. Please keep this in mind if you are adding merchandise with a plant order as this may hold up your plants arrival.
We recommend to make your plant orders separate to merch orders at the checkout so your plants aren’t held up by the drop shipping companies.
Please note that our couriers (Auspost) occasionally mess up and errors on their behalf may be out of our control, such as lost or damaged parcels. We will not be held responsible for errors made by Auspost or any other couriers we may use in the future. Auspost offers insurance on their services for an additional $2 per $100 spent. Orders under $50 are automatically covered for their value by Auspost. Please note at the checkout if you’d like to add additional insurance to your order for extra protection.
That being said though, it is pretty uncommon for things to go wrong and these issues are usually resolved quite easily by contacting us.
It is upto the buyer to follow up with Auspost if there are issues out of our control.
If anything is unclear or you have more questions feel free to contact our customer support team @timmi_j89@hotmail.com or via the website.
RETURNS AND REFUNDS
How It Works
Due to the nature of our business and products we sell, items that expire after 1 week from the date of the arrival are not eligible for a refund.
Please contact us straight away If our products arrive damaged, rotten or contaminated in any way, we will be happy to organise a replacement or refund if the fault is on our behalf.
We will do everything in our control to ensure your order arrives safely and in good condition.
We will not be held responsible for any loss due to poor care, neglect or buyers mistakes.
We have some care recommendations on the websites forum that may be of assistance to you once your package arrives.
Please note that our couriers (Auspost) occasionally mess up and errors on their behalf are out of our control, such as lost or damaged parcels. We will not be held responsible for errors made by Auspost or any other couriers we may use in the future. Auspost offers insurance on their services for an additional $2 per $100 spent. Orders under $50 are automatically covered for their value by Auspost. Please note at the checkout if you’d like to add additional insurance to your order for extra protection.
. That being said though, it is pretty uncommon for things to go wrong and these issues are usually resolved quite easily by contacting us.
It is upto the buyer to follow up with Auspost if there are issues out of our control.
If anything is unclear or you have more questions feel free to contact our customer support team @timmi_j89@hotmail.com or via the website.
PRIVACY AT MR PRICKLES AUSTRALIA
This privacy policy will help you understand how Mr Prickles uses and protects the data you provide to us when you visit and use our website.
We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
What User Data We Collect
When you visit the website, we may collect the following data:
Your IP address.
Your contact information and email address.
Other information such as interests and preferences.
Data profile regarding your online behavior on our website.
Why We Collect Your Data
We are collecting your data for several reasons:
To better understand your needs.
To improve our services and products.
To send you promotional emails containing the information we think you will find interesting.
To contact you to fill out surveys and participate in other types of market research.
To customize our website according to your online behavior and personal preferences.
Safeguarding and Securing the Data
Mr Prickles is committed to securing your data and keeping it confidential. Mr Prickles has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
Our Cookie Policy
Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).
The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.
Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
If you want to disable cookies, you can do it by accessing the settings of your internet browser. You can visit www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices.
Links to Other Websites
Our website contains links that lead to other websites. If you click on these links Mr Prickles is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
Restricting the Collection of your Personal Data
At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:
When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.
If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.
Mr Prickles will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.